Gaya APA

J., S, T. (1996). People Tapping The Spirit Of Quality Performance And Service In Your Organization (Trawas) . America: Printed In The Unitred States Of Amaerika.

Gaya MLA

J., Stevenin, Thomas. "People Tapping The Spirit Of Quality Performance And Service In Your Organization (Trawas)". America: Printed In The Unitred States Of Amaerika, 1996. Text.